If you wish to make a complaint about us, please contact the member of staff or the department that you originally dealt with to discuss your concerns. We will always take seriously any dissatisfaction with our service.
If you decide you want to make a formal complaint, submit your complaint in writing to the corporate secretary (post, email or fax). Please list the main areas of concern clearly (perhaps grouping them under headings and providing examples). Make sure you include all information relevant to your complaint.
How we will deal with your complaint
what we take into consideration
How we will respond to your complaint
what you can expect from us
Disclosure of information
what sort of information we can disclose
Is your complaint about your scheme?
what you need to do and who can help